FAQ

Prepaid envelopes include:

  • On-time delivery guarantee.
  • Delivery confirmation and the ability to track your items online.
  • Up to $100 liability coverage for loss or damage.
Actual delivery times depend on the origin, destination, weather conditions and other factors. Delivery standards are in business days (not calendar days). All Canada Post services, including delivery guarantees, are subject to terms and conditions. Delivery standards are based on normal delivery conditions and are subject to change without notice. 
 
The on-time delivery guarantee may be modified during peak period (see canadapost.ca/notice) or suspended due to causes beyond Canada Post’s reasonable control, including, but not limited to, acts of God, epidemics, labour disruptions, equipment failures or unanticipated surges in volume. Find the delivery standard from your postal code to a Canadian destination.
https://store.canadapost-postescanada.ca/store-boutique/en/p/1518PN
Check your tracking number https://www.canadapost-postescanada.ca/track-reperage/en#/home