Ballad 2025

Hi there,

This page is in progress so expect frequent updates and changes. Please reach out to vincent@bitcompact.com with a copy of your resume if you are interested in an eCommerce practicum for 2025.

There are a variety of opportunities for eBay, Amazon, Shopify and Wordpress.

http://funtasticarena.com/

Ballad work term: June 30 - July 25, with opportunity for extension

Details and job roles are very flexible, you can literally "build your own job." Formal job descriptions are to follow in the upcoming weeks, as they are developed.

Unlike big firms, startups don’t follow rigid recruiting timelines. They move fast, hire year-round, and rely more on real conversations than ATS black holes. That means if you’re proactive, you can land something amazing before the crowd even shows up.

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General Logistics Coordinator

Broadly speaking you perform all duties of running an eCommerce store, performing many as many roles/responsibilities as you are able to handle:

Shipper & Receiver
Logistics Coordinator
Inventory Controller

The following job description was directly copied from Lafarge, I'll create a more suitable role for a 1 month practicum.

The Logistics Coordinator is responsible primarily for the day-to-day interface with customers for their eCommerce orders. It may require coordination with various sales representatives from distributors and couriers to ensure that customer requests are delivered in line with industry expectations.

You will ensure efficient and high-level on time delivery of orders is paramount. The Coordinator also supports all administrative activities around the billing and invoicing of materials once delivered.

This is a full-time customer-facing role that requires a service oriented mindset with a highly professional approach. This position is critical to the execution of our business. Successful candidates are described as someone that is a keen problem solver while operating in a fast-paced environment, possessing the ability to troubleshoot a variety of issues while searching out ways to be most efficient.

The role is considered an opportunity to learn the full spectrum of the the company's business and sales areas. Learnings include distribution of eCommerce goods, the logistics channels to service a wide customer base and lastly, what it takes to be successful in the retail industry.

Major responsibilities:

Adhere to company policies and procedures.
Responsible for the order taking & order fulfillment process for delivery or customer pick up (including assignment of carriers, as applicable).
Fulfill and exceed customer expectations in compliance with policies, practices and procedures.
Advocate for customers' interests. The Logistics Coordinator is responsible for overcoming obstacles and solving problems that may negatively impact customer service offering.
Timely response to customer complaints with appropriate follow up, including escalation as required.
Maintains a high level of quality on all phone and digital conversations and is knowledgeable of services, products and methods of delivery by the company
Possess a flexible schedule. This position will require an individual to work different shifts as well as take calls after hours when required.
Reviewing terminal inventory and including selection of supply.
Input manual bills of Lading.
Creates and maintains monthly reports as required.
Conduct proactive outbound calls to customers
Coordinate demand for deliveries
Conducting customer surveys
Participate in value selling per instructions and as appropriate.
Provide support to Sales and the Credit team with customer accounts. Understand which accounts require closer monitoring.
Keep backup information and knowledge for after sales support activities.
Maintain strong working relationships with stakeholders from Sales, Logistics, and Operations teams as well as external truck partners.
Customer account reconciliation/cleanup effort when necessary.
Oversee application of credit card payments and manage historical files of credit card transactions.
Ensure proper documentation is kept for transactions that will stand up to the scrutiny of auditory requirements.

Qualification Profile

Education and Work Experience:

Associate degree/college diploma or greater in an applicable field, including Business, Finance or Engineering is an asset. But not necessary.
Understanding of the electronics and toy industry, including product knowledge.
Computer literacy, including Microsoft Office suite of products.

Job-Specific Skills:

Strong written and verbal communication skills
Relationship-building (External customers and suppliers)
High degree of accuracy and attention to detail
Problem solving and decision making
Ability to multitask in a fast-paced environment
Time and self-management skills, including being self-directed, effective realization of current priorities associated with answering customer calls, scheduling call backs while being able to re-prioritize as requested.
Strong sense of teamwork

Competencies:

Interpersonal savvy
Customer interaction/Customer focus
Action-oriented/Demonstrates drive
Priority setting and time management
Dealing with ambiguity
Trust and credibility
Peer relationships
Self-Motivated

Flexible schedule

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Hi Jigyasa,

At this moment I have three open roles/positions.

https://bitcompact.com/pages/inventory-analyst

https://bitcompact.com/pages/e-commerce-associate-digital-marketing-and-amazon-fba-specialist

And a position for a bookkeeper, for which I will need to write a job description. Ideally there is someone available (an eCommerce generalist/Logistics coordinator) who can run my Amazon, Shopify and eBay store and free me up for other responsibilities.

If I'm eligible to participate in the FSCL Program than I am happy to partake and offer the following:

Work Experience: The practicum is an optional part of the course where employers have the opportunity to employ a participant for up to 2-4 weeks probationary period with pre-arranged WCB coverage from Ballad at no cost to the employer. When the practicum is completed the employer has the option to extend an offer of employment at their discretion.
Recruitment: Employer partners get the first opportunity to recruit certified and talented graduates.

Over the next few weeks I will work on improving the job descriptions.

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Good morning everyone,

I hope you all had a wonderful weekend! And a belated Happy Mother’s Day to those who celebrated!

Our Interview Workshop has been moved to tomorrow morning!

During the session, we’ll go over key interview tips and strategies. Following the workshop, we’ll be conducting mock interviews for everyone.

The mock interviews will feature general interview questions, with additional supply chain-specific questions depending on the role you're interested in. We’ll be focusing on three key job types:

Current positions

Shipper & Receiver
Logistics Coordinator
Inventory Controller